Privacy Policy

Name: Bathroom 104
Address: Cobham, Surrey, GB
Telephone: 01932 943096
Price range: ££-££££
Rating: 4.9

Last updated: April 2026

1. Introduction

This privacy policy explains how Bathroom 104 Ltd ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website bathroom104.com or engage with our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Bathroom 104 Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at:
Email: info@bathroom104.com
Telephone: 01932 943096
Address: Cobham, Surrey

3. What Personal Data We Collect

We may collect and process the following personal data:

Information you provide to us: name, email address, telephone number, postal address, and any details you include in messages sent via our contact form or by email.

Information collected automatically: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytical data collected via cookies and Google Analytics.

Project-related information: details about your property, bathroom requirements, design preferences, photographs of your space, and quotation or invoice records.

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries submitted via our contact form, email or telephone
To provide quotations and arrange consultations
To deliver our bathroom design and installation services
To send project updates and aftercare information
To improve our website through anonymised analytics data
To comply with legal and regulatory obligations

We will never sell, rent or share your personal data with third parties for marketing purposes.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Consent: when you submit a contact form or opt in to communications
Contractual necessity: when we need your data to provide our services to you
Legitimate interest: to improve our website and services, and to respond to enquiries
Legal obligation: to comply with tax, accounting and regulatory requirements

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months. Project records and invoices are retained for 7 years in accordance with HMRC requirements. You may request deletion of your data at any time by contacting us.

7. Cookies

Our website uses cookies to improve your experience and to collect anonymised usage data. For full details, please see our Cookie Policy.

8. Third-Party Services

We use the following third-party services which may process your data:

Google Analytics: for anonymised website usage tracking. Google’s privacy policy is available at policies.google.com/privacy
Google Tag Manager: for managing website tracking scripts

We do not use any advertising networks, affiliate tracking or remarketing services.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data
Right to restrict processing: request that we limit how we use your data
Right to data portability: request your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interest
Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@bathroom104.com. We will respond within 30 days.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption. Access to personal data is restricted to authorised personnel only.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.